Shipping & Delivery

Cházaro products are tobacco products and are intended strictly for adults aged 21 years and above.

By placing an order, you confirm that you are 21 years of age or older and legally permitted to purchase and receive tobacco products in your jurisdiction.

We deliver only to locations where tobacco product delivery is legally permitted.

Delivery availability may depend on your location, local regulations, courier availability, verification requirements, and payment gateway compliance requirements.

Cházaro reserves the right to refuse, cancel, or hold any order if the delivery location is restricted or not serviceable.

All orders are subject to review before dispatch.

Orders may be processed only after:

Payment has been successfully completed

Customer information has been verified

Age eligibility has been confirmed where required

Delivery location has been reviewed

Stock availability has been confirmed

Compliance checks have been completed

Placing an order does not guarantee dispatch or delivery until the order has been approved by Cházaro.

Estimated delivery timeframes may vary depending on location, order volume, courier availability, verification requirements, public holidays, and regulatory checks.

Any delivery timeframe shown on the website is an estimate only and should not be considered a guaranteed delivery time.

Cházaro will not be responsible for delays caused by courier issues, incorrect customer details, failed verification, restricted access, weather conditions, government restrictions, or circumstances beyond our control.

Delivery charges, if applicable, will be shown at checkout before payment is completed.

Additional charges may apply in cases such as remote locations, failed delivery attempts, rescheduling, or incorrect delivery information provided by the customer.

The recipient may be required to present valid identification at the time of delivery to confirm that they are 21 years of age or older.

Accepted identification may include a valid government-issued ID, passport, Emirates ID, or any other identification accepted by the delivery partner or required by applicable regulations.

If the recipient fails to provide valid identification, refuses verification, or is found to be under 21 years of age, the order will not be handed over.

The customer is responsible for ensuring that the recipient is available at the delivery address and is legally eligible to receive tobacco products.

If someone other than the customer receives the order, that person must also be 21 years of age or older and may be required to provide valid identification.

Cházaro will not deliver tobacco products to minors, restricted individuals, or anyone who fails verification requirements.

A delivery may be considered failed if:

The recipient is unavailable

The recipient refuses to provide valid identification

The recipient is under 21 years of age

The delivery address is incorrect or incomplete

The location is restricted or inaccessible

The recipient refuses the order

The courier is unable to complete delivery after reasonable attempts

In such cases, the order may be cancelled, held, or rescheduled at Cházaro’s discretion. Additional delivery charges may apply for rescheduling or reattempted delivery.

Customers must provide accurate and complete delivery details at the time of placing an order.

Cházaro will not be responsible for delays, failed deliveries, or additional charges caused by incorrect, incomplete, or outdated delivery information.

If an order is returned or cancelled due to incorrect delivery details, any refund or reshipment will be subject to Cházaro’s review and applicable charges.

Cházaro reserves the right to cancel or refuse delivery to any location where tobacco product delivery is restricted, prohibited, or not supported by our delivery partners.

We may also refuse delivery if the order raises legal, regulatory, compliance, fraud prevention, or payment gateway concerns.

Products are packed carefully to protect quality during delivery.

Where applicable, products are shipped in compliant packaging with required product information, health warnings, and regulatory details.

Customers are advised to inspect the package at the time of delivery and report any visible damage as soon as possible.

If your package arrives visibly damaged, please take clear photos of the outer packaging, inner packaging, and product condition.

Any claim for damaged, defective, or incorrect products must be reported within 24 hours of delivery.

Claims reported after this period may not be accepted.

Where available, tracking details may be shared with the customer after dispatch.

Tracking information may take time to update depending on the courier partner. Cházaro is not responsible for delays or technical issues in courier tracking systems.

Cházaro strictly does not deliver tobacco products to anyone below 21 years of age.

Any attempt to purchase or receive tobacco products on behalf of a minor may result in order cancellation and refusal of future service.

For shipping, delivery, tracking, or order-related questions, please contact us through the details provided on our website.

Cházaro

Website: www.cigarsbychazaro.com